Returns & Exchanges
At Hemel Watches, we stand behind our craftsmanship and offer a 14-day return period for timepieces in their original, unworn condition with all protective films intact. We strive to ensure every collector is completely satisfied with their horological investment.
Initiate the Request
Contact our support team within 14 days of delivery to receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Prepare the Package
Securely pack the watch in its original presentation box, ensuring all warranty cards, manuals, and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable, insured carrier to send the package back to our service center for inspection.
Inspection and Refund
Once our watchmakers verify the condition of the timepiece, your refund or exchange will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing