Frequently Asked Questions
Everything you need to know about our horological craftsmanship and services.
What kind of movements are used in Hemel watches?
We primarily utilize high-quality mechanical and automatic movements from renowned manufacturers like Miyota and Seiko, ensuring precision, reliability, and ease of service.
Do you offer international shipping?
Yes, we ship our timepieces worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties.
What is your return policy?
We offer a 14-day return window for unworn and undamaged watches in their original packaging. Please contact our support team to initiate a return authorization before shipping your item back.
Is there a warranty on my purchase?
Every Hemel watch comes with a two-year limited warranty covering manufacturing defects. This warranty does not cover normal wear and tear, water damage exceeding the rated ATM, or unauthorized repairs.
How should I care for my mechanical watch?
To maintain your watch, avoid extreme magnetic fields and impacts. For manual wind models, wind the crown until you feel slight resistance. For automatic models, regular wear will keep the movement powered.
Are Hemel watches water-resistant?
Yes, all our models feature water resistance, typically ranging from 50m to 100m depending on the collection. Please refer to the specific product page for the exact depth rating of your model.